Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
I offer commissions! Please message me with your idea and talk about how to make it come to life!
Care instructions
Most of my work, unless otherwise stated, would not appreciate a trip through the washing machine. Please message me if you'd like to make your order machine washable, and we'll try to accommodate you!
Wait Time
My work is highly detailed and made with love and care. Full plushie doll orders may take 2-3 months depending on the complexity. My smaller items I can usually get out in less than a week. Please let me know if you have a specific deadline. I have a very active young kiddo at home and most of my time is spent in her world. :)